Refund Policy

For a refund request to be eligible, the following conditions must be met:

• Request Period: Refund requests must be submitted within three (3) business days of purchase.
• Completion Percentage: Course completion must not exceed 20%. Requests exceeding this are ineligible.
• Technical Issues: A documented, genuine technical issue that remains unresolved 48 hours after reporting.
• Special Offers: Courses purchased during special non-refundable promotions are ineligible.

A request is considered ineligible if:

• Course completion exceeds 20%.
• The reason for the refund is simply "loss of interest" without a technical fault.
• Study materials have been successfully downloaded to the student's device.

Requests are handled on the following timeline:

• Evaluation: Requests are evaluated and responded to within 2-5 business days.
• Refund: If approved, refunds are credited to the original payment method within 7 business days, subject to bank processing times.

To request a refund, please contact us via email or WhatsApp and provide:

• Name and Account Number (Phone).
• Name of the course to be refunded.
• Reason for refund (with screenshots if applicable).